Customer support not responding
Purchased 3 pack spotlight cam plus wired black external cameras on 6 November 2024. All three hard wired and installed by electrician. After one month one stopped recording, replaced although with a white product rather than black (apparently black out of stock).
December 2025 a second camera stopped working. Contacted customer services (Philippines), camera to be replaced. Replaced camera arrived, battery version. Contacted customer services again – no black hard wired version available in stock for replacements. The hard wired black version available on Amazon (owner of Ring) are only available for new customers to buy! Continued to contact Ring customer services.
Last contact 10 February 2026. Agent will escalate the case to leadership. They will call back within 24 – 72 hours. No call back received. No replacement camera received. Can anybody help?
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04-03-2026 19:09:15
Responses (2)
- U
Hi Tom
I have posted the above message. Can you send a replacement camera or not?
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13-03-2026 11:17:38
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THi @user_ea9839. Here in the Community, we don't process returns. You'll have to reach out to out support team to initiate a return.
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16-03-2026 13:44:40
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Tom_Ring
Hi @user_ea9839. I'd love to help get this all set straight. Please, send us a private message on Facebook, Instagram or X @Ring and we can get to the bottom of this.
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05-03-2026 19:35:52
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