Responses (6)

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Caitlyn_Ring

Hi @sebasc. Can you clarify which model of Ring Camera you have and what you're trying to set up in the Key By Amazon App? Feel free to attach screenshots if that will help demonstrate what you're seeing on your end.

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23-11-2020 15:33:42

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sebasc

Hi, I have different types of cameras, floodlights, spotlights, stickup cameras, etc but the issue is not with the camera. It doesn't even get there. The issue happens once I open the Key by Amazon app and click on link with Ring. The only thing that I keep getting is the screen attached.

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29-11-2020 03:21:12

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Tom_Ring

Hi @sebasc. Happy to chime in for Caitlyn here. Have you checked to see if Key by Amazon is available in your area? If you are trying to set this up in an area that is not supported, you could receive this error. If you've confirmed compatibility and are still encountering this problem, please contact our support team. Please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.

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30-11-2020 15:55:07

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sebasc

Yes, I did check as I use Key all the time time. I just wanted to add a camera to it. Unfortunately, Chat won't support troubleshooting, there's no email support information and calling support places you on a 20-30 wait time. So, I think I will keep trying other things. It might be an issue with the Android app.

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30-11-2020 16:16:19

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sebasc

I opened a case with Amazon support to see if they can find out what's going on. I have a feeling that it has something to do with the 2FA and the identity management changes for the enhanced security. If I find anything I will post it here.

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30-11-2020 21:52:30

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Tom_Ring

Hi @sebasc. Thank you for the update and please keep us informed of any new information you may find, as I'm sure this will be of use to another neighbour at some point in time. Stay safe. :smiley:

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01-12-2020 16:20:26

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Raffgard
I am experiencing the same issue. Going to follow this post. Hopefully this will get resolved soon.
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04-01-2021 18:33:32
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TrojanFan
Same problem here. Any updates from Ring or Amazon?
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19-01-2021 15:18:47
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jlserrano905
Having the same issue connecting Key to Ring. I got to the login screen and entered the account verification before getting a session timed out error. It was maybe 15 seconds.
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14-03-2021 21:48:12
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D
dclaze
Can someone from the Key / Ring team take a look at this? I am experiencing the same issue, here are my step-by-step screenshots. 
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24-05-2021 19:19:21
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