I have been with Ring for about 4 or more months now and everything was smooth. I was recording a neighbor who had been harassing me and starring all my videos for evidence. However, one of the times when I added a new camera a message popped up saying my 30-day trial started. I figured this was just a glitch and I was in school and couldn't mess with calling them. Anyhow, the first time it just disappeared when the time was up and I didn't think anything of it. I thought it was due to adding the new camera. The second time it really did delete all my videos, all my evidence. I was Furious. I called them and they said that I put two addresses on my account. Only there wasn't two addresses, it was the same address twice. They said I had to delete my account and the subscription and they would refund my money and I would have to pay again ($199 for the year) right away to get my cameras back up . I didn't feel like I had a choice . Of course, the credit card they had on file was not one I could use so I used another. Either way after going back and forth with them about getting my videos back, there was no resolution. They said I simply could not get them back. Anyway, I am totally beside myself with grief. I needed those videos for legal reasons, so I could end the harassment and now I'm screwed