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user_b0a7a0
Accepted Solution
New home owner
Hello,.
a home owner has been changed. the previous home owner is not providing updated passcode information to us to reset the camera.
hope you can assist to reset the camera. thank you
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26-08-2026 15:25:31
Responses (2)
- U
Have ring camera at the peak above my garage was in husbands name with me as a user but need to get this camera in my name so I can use. It hardwired and there is no battery in it. Also hard for me to reach since it in the pitch of the house. Any help would be great
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27-08-2026 12:27:05
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Caitlyn_Ring
Hi @user_b0a7a0 @user_761dfe. You can find information on how to initiate the device ownership transfer process here. If you have any questions about this process, please reach out to our support team via phone. For troubleshooting purposes, make sure you are able to safely access the Ring device when you contact our support team.
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27-08-2026 15:50:29
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