NEW GENERATION2 RING DOORBELL
Hi looking for help it’s driving me insane the new doorbell keeps is saying it’s connected WiFi is super fast but keeps going off completely for as long as 10 hours.
Turned router on and off rebooted everything nothing wrong there all works, internet is super fast.
When I take the doorbell off the base and bring it in the house it works but put it outside and says no connection but it is online any help would be appreciated
Strange thing is the one on the camera on the drive is fine
This doorbell is a replacement one as the other doorbell did the same !so ring said it would sort the problem and upgrade us it’s useless this is even worse
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07-07-2026 19:30:55
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Justin_Ring
Hi @user_75ad06. Thank you for sharing the steps you have already tried. One thing that stood out to me is your mention that when you bring the Doorbell inside the house, it works as expected. This tells me that you are experiencing poor Wi-Fi signal strength at its installed location. This Help Center page will provide you with the steps to resolve this concern. I hope this helps.
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08-07-2026 20:37:48
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