Responses (3)

U

user_9c53aa

can someone help me with my alarm panel?

0

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09-07-2024 19:25:57

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Reply

T

tubenacci

/>Hey bro

1

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28-09-2024 14:06:09

C

Caitlyn_Ring

Hi @user_9c53aa. You can create a post in the Ring Alarm board for any inquiries you have on your Ring Alarm system. We can help with general questions and basic troubleshooting here on the Ring Community. You can also contact our support team directly via phone, or @Ring on Facebook, X, or Instagram.

1

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24-12-2024 18:12:06

U

user_f61c05

Can someone advise how I can make an official complaint in writing, as I am getting no where with chat or phone calls,

4

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02-10-2024 21:55:39

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Reply

U

user_fd407d

contacting Ring is a nightmare let me know if you get an answer

2

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12-10-2024 09:43:17

U

user_37b8c2

All phone numbers are dead

1

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21-12-2024 22:26:57

B

bobby1987!

I got through easy last week

1

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05-09-2025 04:51:11

U

user_a4d79f

Ring Support is NOT Customer Service.  There is no email or traditional business address for Customer Service or any mechanism to submit a complaint.  When you phone Ring Support the individuals on the other end (for UK they are based in Eygpt) the individuals are well drilled to respond with scripted answers.  These will include how sorry for the inconvience, how appreciative they are and how they understand your frustration but the response will be the same.  You will have had to buy the product directly from Ring, and if faulty and you have an active subscription they will replace any faulty device free of charge but cannot guarantee when as they have no visibility to their Internal Warehouse inventory, and if the item is Out of Stock they cannot let you know when the replacement will be sent to you.  This is despite the item is readily available from many other re-sellers like Amazon, Argos, ScrewFix, Currys etc.  I have been waiting for 2 weeks because I am insisting on a like for like replacement.  I need the product in Black but Ring's internal supply chain has a Global constraint on the product in Black. Unbelievable.

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19-12-2025 16:16:21

U

user_561260

I have moved a stickup cam which is working as normally, but I cannot get to the bird eye function to change it.The camera does not show as a connected device in the app. But works on my LAN as before I do not want to uninstall and reinstall the camera starting with the QR code, just reduce the active 

scanned area to be as it was.

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14-11-2025 20:26:49

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Reply

J

Justin_Ring

Hi @user_561260. Just to confirm, you are stating that the Ring app is saying your Camera is offline, which is not allowing you to adjust your settings for the Camera?

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17-11-2025 18:10:41