Hi, I need help with my Ring Video Doorbell (2nd Gen). It has completely failed.

The doorbell stopped responding entirely.

Here’s what’s happening:

• The battery was showing a blue spinning light while charging, but now shows no LED at all

• The doorbell shows no lights under any circumstances

• Pressing and holding the setup button for 20–40 seconds does nothing

• The device will not enter setup mode

• I’ve tried reseating the battery, charging it separately, and doing a full reset

It looks like a complete internal hardware failure affecting both the doorbell and the battery.