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Amazon Alexa + Ring

Browse posts, comment, and join in the discussion about how Ring works with Alexa-enabled Echo devices.

A

akulp

Ring PRO - Automatic doorbell feed on Echo devices stopped working
hardwired-video-doorbell
troubleshooting
amazon-alexa

Hi.

A week ago my video feed on both Echo devices (Show, Spot) after doorbell stopped working.

Announcement is made on all devices, but no video at all. There’s not “RING.COM” display at all …

Some facts:

  • i tried to disable/enable Ring skill many times

  • I re-added Ring doorbell in Alexa many times

  • I re-enabled “Dorbell press Announcements” on doorbell settings in Alexa app.

  • I didn’t change any names of Alexa devices

  • WiFi signal strenght of doorbell is excellent

EDIT: Today, in the morning video feed worked. Once. I tried again now and it’s not working …

3137 •

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6 •

22-11-2020 15:46:45

Responses (5)

  • S

    schirmat

    Same for me it worked fine for a few days and now, it only announces someone's at the door.. :( At least it could display a screenshot like it does on the smart notifications of the phone? that's convenient and easy enough isnt it?

    0

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    08-12-2020 23:15:36

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    • I

      Integ209

      Disable free time fixes my issue with the announcement. Hope that helos

      0

      •

      25-12-2020 21:13:18

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      • H

        HA

        Same issue here, Ring support is still not aware of a fix as of today.... There is a similar post here: https://community.ring.com/t/bug-report-echo-show-not-automatically-showing-proven-reproducible-issue-with-workaround/12514

        0

        •

        08-03-2021 19:54:21

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        • T

          troy818

          Still having this issues in XXXX. My Echo show only slows the Ring Doorbell video preview sometimes. The rest of the time it just shows a text notification on the screen.

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          29-04-2024 01:40:33

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          • J

            Justin_Ring

            Hi @troy818. If you have tried the steps mentioned in the solution and are still having the same concern, give our support team a call for further assistance.

            0

            •

            01-05-2024 15:38:09

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