Amazon Alexa + Ring
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Retrieving starred videos
troubleshooting
cs-support
wireless-security-cameras
I starred a few videos in my ring app (thinking they would be saved for 180 days). Today I tried to retrieve my videos and they are gone. I read somewhere today that videos are only kept in the cloud for 60 days. I need to retrieve these videos asap. Unfortunately I did not download the videos onto my phone. Does anyone have any suggestions ? I will be calling customer support tomorrow am. I need these videos for a court hearing.
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02-12-2024 05:33:34
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Justin_Ring
Hi @user_bc95e3. Unfortunately, once recordings are deleted, even if starred, you cannot recover them. I recommend changing your Video Storage Time to 180 days and downloading any important videos to prevent this from happening again.
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05-12-2024 17:00:43
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