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Amazon Alexa + Ring

Browse posts, comment, and join in the discussion about how Ring works with Alexa-enabled Echo devices.

T

Tapdat

Relocated and renamed floodlight cam
app-settings
wireless-security-cameras
I purchased the new floodlight cam pro that I named driveway. I installed it where the last gen floodlight cam was and relocated the last gen to backyard and named it likewise. The issue I’m having is my Alexa devices alert me that there is someone at the driveway but it’s the floodlight cam in the backyard which I clearly renamed. I did perform a factory reset before relocating. Any suggestions?

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26-05-2021 14:31:12

Responses (1)

  • C

    Caitlyn_Ring

    Hi @Tapdat. Have you tried unlearning and relearning the Ring skill in the Alexa App? This way it can rediscover your devices with the updated names and alert you appropriately. You can also find more troubleshooting steps for Alexa and Ring in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360050781811-Ring-Alexa-Skill-Stopped-Working-). I hope these suggestions are helpful. :)

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    26-05-2021 19:51:04

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      T

      Tapdat

      Is that the same as unlink then establishing again? If so, that did not work for me.

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      28-05-2021 19:30:40

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