Responses (19)

C

Caitlyn_Ring

Hi @AllStrobedUp. You may need to try linking the MyQ account on your Ring account, since the MyQ device is set up under your account and only on hers as a Shared User. If that doesn't work, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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24-02-2021 17:14:06

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A

AllStrobedUp

@Caitlyn_Ring When I log in under my MyQ account on her phone and try to link it to her ring account, it says that the MyQ account is already linked to another Amazon account and won't let me proced. Is their a way to take amazon out of the equation?

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24-02-2021 20:32:06

C

Caitlyn_Ring

@AllStrobedUp There isn't a way to change the flow for linking your MyQ account, but you might find some helpful information or resources in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360055393191-LiftMaster-myQ-Smart-Garage-Control-setup-and-use). There will be steps on how to link your MyQ to the Ring App as well as links out to other helpful articles and resources. If this concern still persists, I would recommend reaching out to our support team so they can take a deeper look for you. :)

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25-02-2021 20:02:54

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Jschroen85

I am having the same issue. I’m the primary account so it works on my end but it won’t work on my wife account. She linked her Amazon account and linked her MyQ account (she is co-owner on my account for MyQ) and as soon as it’s linked a message pops up saying “we can’t find a compatible device on your MyQ account” when my MyQ controller is linked to her MyQ account. We can open and close the garage door from her phone on the MyQ app under her MyQ account. Why can’t we link her ring account to her MyQ account when there is a compatible device?? This is really annoying

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24-04-2021 15:37:08

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Smittyg

Agreed. This seems like a simple oversight. Hoping this gets resolved ASAP. My alarm.com did this just fine. Trying to make Ring my all in one stop for everything. Please address ASAP.

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29-04-2021 01:30:13

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kxwilson
I'm having the same issue with my wife's account. I setup the myQ integration without any issues under my accounts on my device, but unable to do the same under my wife's accounts. Ring app says, "We can't find a compatible device on your myQ account." Ring phone support said to try calling the myQ people, but her myQ app is working fine as a standalone app. There's an unresolved integration issue.
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09-04-2021 23:52:27
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not_lee
I am having the same issue with myQ and the Ring app. I also setup MyQ with no issues in the Ring app, but it is not automatically integrating into my wife's Ring app even though she is a full permission shared user. We tried adding my MyQ sign on user ID with her Ring app, and it didnt work. I made her a shared user on MyQ, and tried adding her sign on ID to the Ring app, and that also did not work. Its working fine for me as the primary user, but not for my wife. To say she's annoyed would be an understatement. We were thinking about adding a smart lock, but are all third party integrations this limited?
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14-04-2021 18:45:07
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pldrosa
I wish I knew about this before. Will return it.
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18-07-2021 15:10:34
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M
M_Austin
Having the same issue. My wife MyQ works fine as a standalone app but I can not integrate it to ring for her. The only reason I purchased this controller was that it works with ring. I could have bought any opener if I wanted to use a second app!!! Has there been a solution to this problem?
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20-08-2021 18:04:37
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