‎Amazon Echo detects motion from Ring Doorbell but can't show video

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m_i_k_e

Amazon Echo detects motion from Ring Doorbell but can't show video

Hi Guys, Looking for some help here. When I initially received my Ring Video Doorbell 2 and Amazon Echo Show 5, everything worked fine. I got notifications that would allow me to view the door feed with the usual "Alexa, who's at the front door" statement. However, something changed that stopped that working and I've tried everything to get things back to where they were including a factory reset of the Echo, reinstall of the Alexa app/disable/re-enable Ring skill etc. I am still getting the movement and doorbell notifications from the Echo but I can't get the video feed to display unless I permanently set the Ring Doorbell to Live View which eats up the doorbell battery. And this wasn't necessary beforehand. I also understand that there has been a skill update for the Alexa app that should actually automatically start the video feed without me needing to say anything but this isn't happening. So am a bit perplexed. I would prefer not to have Live View permanently set to on with the Doorbell. Any ideas? Many thanks in advance, Mike

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28-05-2020 14:31:05

Responses (1)

user_af20eb

I have a very similar problem. I have spent about 10 hours on this now. Calls to Ring support and Amazon. Every setting checked, uninstalled, reinstalled. Factory reset of Ring doorbell. Alexa app deleted. When motion is detected the Echo announces it but I just get a black screen with text saying motion detected but the camera will not come up - with or without a routine (I believe it should show 15secs automatically now) if I tell Alexa to show me the front door - she will! Just not when motion is detected which is the very feature that I wanted. If anyone has any suggestions of what might cause this … please get in touch. Or if you are having the same trouble could you post that so I can see if there are a lot of people with this problem. I can’t even buy new equipment because I feel there is a glitch in the settings and it would just be the same. I have 2 echo shows and both the same

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12-07-2024 09:35:01

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Caitlyn_Ring

Hi @user_af20eb. With Announcements enabled in the Alexa app, compatible Echo devices with a screen will show you a Live View from your Video Doorbell for 15 seconds after the doorbell is pressed. This does not apply to motion detection, which will only play an audible announcement that motion is detected. You can try setting up an Alexa Routine to have Live View activated when motion is detected.

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15-07-2024 15:54:29

user_6bc9ee

Having identical problem, I used to have the video play when motion was detected but not now can't understand why unless it has something to do with installing Alexa +

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21-05-2026 12:57:00

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