Responses (2)

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Caitlyn_Ring

Hi @MrFixitOK. The Owner of the device is the person that set the Doorbell up under their Ring account. To confirm, this is the same Ring account that is linked with the Amazon account, correct? I'd also recommend checking that both your Ring app and your Alexa app are fully updated to the latest versions available.

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27-11-2023 22:07:17

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Dano23

I have this exact same problem. And doorbell notifications have stopped working. I am the owner and I have authorized all devices. In fact, I disabled them re enabled the ring app in Alexa and reconnected and re authorized everything and I still get the same error. I have also restarted my doorbell and restarted my echo devices.

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30-12-2023 20:05:35

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Dano23

Hi @Caitlyn_Ring I still have this issue. I have disabled and re-enabled the Ring app in Alexa. Both Ring and Alexa apps are completely updated. I am the owner of both accounts so permissions should not be a problem. I also completely factory reset and reinstalled my front door camera.

In the past I was able to view Ring cameras on my Alexa app, get notified on my Fire TV when someone was at my front door, and hear a doorbell chime on my Alexa devices when someone pressed the doorbell. So it did all work fine at one point. Now none of it works and I get the same aforementioned permissions error as shown in the screenshot posted.

Your help would be appreciated.

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15-01-2024 19:01:04

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Caitlyn_Ring

Hi @Dano23. You’ve already completed all the troubleshooting steps I would have recommended for this issue. Since it persists, I’d suggest reaching out to our support team to take a closer look. You can give our support team a call at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring by sending a private message.

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22-01-2024 18:06:10

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VedaRa
Had the same problem. I discovered that it was set on my wife’s profile. Just had to change it back to mine and it worked.
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10-02-2024 03:39:28
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