U
My wife has died and is the account the account holder - calling and chatting to Ring agents proving very unhelpful. Seems to be no process
I lost my wife who is the account holder.i asked to transfer over to me. But no process or help. I am told i must create an account and make sure all devices are switched off for at least 48 hours……..how can this be right. I am then at risk for that period for criminal activity, missing deliveries etc. I am just told by agent “sorry it’s our policy”. Has anyone had to deal with this situation ?.
58 •
2 •
0 •
26-03-2026 10:06:28
Responses (1)
Hi @user_f59191. The information can be found in the middle of the page. I'll share a screenshot of the section for you.
Tom_Ring
Hi @user_f59191. My condolences. This Help Center article here has the information you need to complete a Device Ownership Transfer.
0
27-03-2026 14:47:25
•