I have a new Samsung phone Samsung S25 FE - I just can not get the app to work on my phone - I keep getting this screen and can't log in - then after fiddling about with it I get
Hi @user_918141. I notice that there's a VPN symbol in the top right corner of your phone's display. To log in and use the Ring app, you'll need to disable your VPN. For more information on why VPNs are incompatible with the Ring app, please refer to this Help Center article.
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14-01-2026 22:53:21
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Justin_Ring
Hi @user_918141. I notice that there's a VPN symbol in the top right corner of your phone's display. To log in and use the Ring app, you'll need to disable your VPN. For more information on why VPNs are incompatible with the Ring app, please refer to this Help Center article.
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14-01-2026 22:53:21
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