Responses (3)

T
Tom_Ring
Hi @Huangr. Is this integration happening from an app on your TV? Is this a Ring app or Alexa app? Typically, any apps on any Samsung devices are designed and maintained by the Samsung team. I would suggest following up with them to address this concern.
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24-10-2023 16:46:58
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H
Huangr
Thanks for the reply! This is the Alexa with Samsung integration. I will reach out to them for support.
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27-10-2023 15:21:19
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J
Johnboy
Hi, Same problem but just different model Samsung tv. Tv has Alexa `built in` , and I have SmartThings app, Alexa, Ring Apps . Ring pro doorbell, and Echo shows. Had it set up so pic automatically shows on tv as soon as doorbell detects motion. It used to work fine until a few weeks ago, now it seems as you describe. Doorbell Detects motion, Alexa announces on Echo show, Pic starts to load on tv but... Either just shows black interface with the "back" icon showing in bottom left corner and ( no pic, but when windy, can hear sound coming from doorbell on tv) or.... Pic loads , but only for a split second, then reverts back to black interface, with sound only. Updated tv , reset router, disabled/enabled skill, reset doorbell. etc. BTW. Also have smart remote with integral mic, and same have problem when asking Alexa `manually` to... "show Front door on samsung tv " . I have a feeling Ring will blame Samsung, and Samsung will blame Ring. Meanwhile...... No idea what to try next.
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14-11-2023 15:42:34
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