Amazon Alexa + Ring
Browse posts, comment, and join in the discussion about how Ring works with Alexa-enabled Echo devices.
D
Ring and Amazon Echo Show - live pop-up not working.
live-view
I have a problem with Alexa that Amazon and ChatGpt have not been able to solve. They send me on circular solutions. I have a ring doorbell system with three ring cameras. I have 3 Amazon echo show 11s, and one Amazon echo show 8. Historically, when there is motion in any of the three ring cameras, all of the Echo Shows announce the motion while all echo show devices pop-up a live view so I can see who is in the view of the camera. As of a few days ago, the pop up live view has stopped working on all the Echo Shows. Instead, the screen of the echo show displays “Connecting to Ring” and nothing happens. When I go into the Echo Show’s “smart home” and “camera events” screens, all of the Ring events show up there. So that means that Ring video is transferring video to the Echo Show, but the pop-up live view is not working. I believe this is an Alexa problem. Is there anyone in the Ring Community aware of this problem and how it can be resolved?
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31-05-2026 04:09:04
Responses (4)
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Did you ever find a solution to this problem? I'm having a similar issue. I cannot view the 'live view' of my Ring Doorbell camera in the Alexa app or on the Echo Show. However my other security cameras work fine in the Alexa app and on the Echo show. The 'live events' do appear on the timeline on the Echo Show and can be reviewed. It's just live the view.
The Front Door camera and all other cameras are working fine in the Ring App.
I've tried disabling and re-enabling the skill.
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29-08-2026 07:51:01
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- N
OK, so I've managed to resolve the issue. I ended up deleting the Doorbell from the Ring App, and going through the process to add it as a new device. I noticed this triggered a firmware update on the doorbell. Once it was re-added, the Alexa App notified it had detected a new camera. Once reconfigured the live view started working again on the Echo Show and within the Alexa app.
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29-08-2026 13:33:01
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UIs it still working the right way? I just don't want to delete then re-add for 5 cameras lol.
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30-09-2026 20:40:34
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i have tried every thing to make my echo show 11 to show on screen when my Ring Doorbell is pushed
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16-10-2026 10:57:55
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Tom_Ring
Hi @Dddenise. First, make sure your Alexa device and app is up-to-date. Next, try to unlearn the Ring Skill, reboot your device, then learn the Ring skill. You can also reboot your internet router. I hope this helps.
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04-06-2026 13:35:55
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