Amazon Alexa + Ring

Browse posts, comment, and join in the discussion about how Ring works with Alexa-enabled Echo devices.

U
Retrieving starred videos
troubleshooting
cs-support
wireless-security-cameras

I starred a few videos in my ring app (thinking they would be saved for 180 days). Today I tried to retrieve my videos and they are gone. I read somewhere today that videos are only kept in the cloud for 60 days.  I need to retrieve these videos asap. Unfortunately I did not download the videos onto my phone. Does anyone have any suggestions ? I will be calling customer support tomorrow am. I need these videos for a court hearing. 

32

2

0

02-12-2024 05:33:34

Responses (1)

  • J

    Hi @user_bc95e3. Unfortunately, once recordings are deleted, even if starred, you cannot recover them. I recommend changing your Video Storage Time to 180 days and downloading any important videos to prevent this from happening again.

    0

    05-12-2024 17:00:43

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Most Helpful Members