English

Help

Community Home

Categories

Discussions

Sign Up

Amazon Alexa + Ring

Browse posts, comment, and join in the discussion about how Ring works with Alexa-enabled Echo devices.

G

gh29

Familyhub on samsung fridge no longer previews ring doorbell video since latest doftware update
works-with-ring
troubleshooting
smartthings
The smartthings video widget previewed ring doorbell live footage with no issue until the latest software update on my samsung fridge. Now i get this: ![20230914_195046|666x500](upload://6ByRpkuTbvIOfnUAhosjtQQ3MTD.jpeg) The same video widget i used is still available but instead of showing the ring video says video/screenshot of this camera will be support later and has a link to click instead. This particular integration with ring was working fine and was supported before the sw update. When will this smartthings video integration with ring return or support displaying live footage without click a link?? Having a screen displaying the ring doorbell live was one of the standout integrated widget features on this samsung fridge.

1465 •

2 •

0 •

24-09-2023 20:11:28

Responses (2)

  • T

    Tom_Ring

    Hi @gh29. The Ring Widget on the Samsung Fridge is completely designed and maintained by the Samsung team. Us here at Ring do not work on the Samsung Fridge Widget/App. For this concern, I would suggest reaching out to the Samsung team directly.

    0

    •

    26-09-2023 20:10:39

    •

    • U

      user_adcc67

      I am not able to ring bell twice unless I disconnect ring from Samsung smart refrigerator. How do I keep the Samsung refrigerator connected with ring and see who is on the door without disconnecting and also having the feature to ring door bell multiple times without end call from Samsung refrigerator 

      0

      •

      27-08-2024 00:56:09

      •

        J

        Justin_Ring

        Hi @user_adcc67. As mentioned in the thread, the Samsung widget on the Samsung smart fridge is not officially supported by Ring. Therefore, we have no steps to offer to troubleshoot your concern.

        0

        •

        28-08-2024 17:46:11

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Community Resources

    Community Guidelines

    About Ring Community

    Ring Help

    Most Helpful Members

    View All

    ©2024 Ring LLC or its affiliates

    PrivacyLicensesTerms of Service