App alert tones

Question

Since the last update I’m having trouble with my app alert tones. I have motion set to silent but I keep getting the wind chimes alert. I changed the tone to different sounds and then back to silent but nothing helps. I still get wind chime alert every time I have motion in front of my house.  How can I fix this?

StarryNight · Answer

I am having this same issue on my iPhone after the last update. Also none of the alert tones seem to be updating. I still have options from Christmas!  My husband has an Android and doesn’t have these issues. Plus he can select any tone from his phone to use. Really wish Ring would update that for the iPhone users!!

Tom_Ring · Answer

Hi neighbors. I would first ensure that your Ring app is up to date by visiting the app store. Also, be sure that your phones OS is also up to date. We also have this Help Center article [here](https://support.ring.com/hc/en-us/articles/115005889863-How-to-Use-Ring-App-Alert-Tones) that has some great information on troubleshooting notifications for your iPhone. I hope this helps!