2nd Gen doorbell with solar panel

Question

I've owned a 2nd gen doorbell since just after xmas last year and I'm now trying my 2nd solar charging setup, as I returned the 1st solar panel that sits behind it, thinking it was useless. I now have the full sized solar panel which also does not seem to charge my doorbell at all. I can say this as my stickup outdoor cam, and my outdoor siren are both connected to these panels and the cam is always 100% charged since installation, but after about a month my doorbell is down to 87%. Could I have a defective doorbell as this doesn't make any sense. The app says solar power is connected but never shows or says charging, even with the nice sunny days we had a few weeks ago.

Justin_Ring · Answer

Hi @hobnobrob2000. I would try factory resetting your Doorbell to see if it helps. To factory reset it, press and hold the setup button for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) again. We also have this Help Center [page](https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting) with other steps to try. If you have tried these step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

hobnobrob2000 · Answer

I've reset the doorbell but the battery level is still going down, at 84% now. As I mentioned before, my stickup cam is still charging and currently at 100%, so why not my doorbell ? They are both facing exactly the same direction.