Jamming doorbell Ring pro and Elite

Question

I had a Ring doorbell pro that was being jammed by my neighbor. I replaced it with the doorbell Elite and I think it is still being jammed. There are gaps in the video or there is no video at all.  How is this possible? This is a POE doorbell connected to the router and the modern that the wifi is also connected to.  Was it installed correctly? Thank you in advance for any help.

Tom_Ring · Answer

Hi @user19610. Your Doorbell will only record if motion is detected. If there are periods with no motion, there will be no video. If you feel there is something malicious happening, please reach out to our support to assist you in investigating this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.