My Ring Video Timestamp Is Wrong

Question

Since ring battery operated camera update, video timestamp is 7 hours ahead. I did call help and chat. Batteries are 6 week old and charged and changed. Reentered address. Uninstalling and reinstalled app several times including 24 hours after calling help. My Samsung s23 ultra is up to date. It has been 3 days.

Caitlyn_Ring · Answer

This issue has been resolved in app version XXXX. Check the app store to see if you have an update available for the Ring app. Please keep in mind that app updates are performed on a slow rollout, so you may not see an update available yet. Thank you all for your continued patience.

user_9ad76e · Answer

Same problem but 5 hours off. Need help so following.