Just bought a Ring wireless spotlight cam. Cant seem to get the socket to click onto the cam body. Worried about putting too much pressure on it. Doesnt seem to be any adjustment. Can anyone help?

Same problem. No amount of pressure gets the ball in the socket. The tool in the box does not unscrew it. I bought 3 spotlights and they all have this issue. The install video shows it easily snapping in but that is not the case. I spent a lot of time trying to fix this issue. Really frustrating!! 1hr or longer waiting for tech support. Definitely a design defect.

This has been driving me crazy, too! I came here to try to figure it out. It dawned on me that *maybe* the philips head screwdriver piece flipped around because it didn't make sense to have the 6 sided screw without the tool. Lo and behold, I was right! The metal tip flips around and we have the star shaped tool with the hole in the middle. Good luck!

Ring Community

English (UK)

Help

Community Home