Changed WiFi router password, ring won’t connect

Question

I changed my WiFi password and lost connection to my ring doorbell pro. I go into setup mode to reconnect and it keeps telling me I’ve entered a wrong password, but I never entered a password.

Tom_Ring · Answer

Hi @Brad21911. What I would suggest first is to reboot your internet router. Once your wifi has restored, open up the Ring app and go to- Menu \ Devices \ Ring Pro \ Device Health \ Change Wifi Network and then follow the on screen prompts. Once you get the pop up that reads, 'In a previous setup, you connected to (XYZ Network)...', select Cancel. This will direct you to a list of wifi networks. Select your wifi network and you will be able to enter in your new wifi password. Let us know if this worked for you!

user_06a6b7 · Answer

None of the devices will let me connect and I can't rename my router to the old one because the provider is not letting that happen. It is very frustrating because it seems to be a technology problem. I was able to reconnect other devices with no issues. All I had to do was enter on the new router name and password. Very disappointed. I can't even get the doorbell to connect.