Ring 2 stops sendibg notifications

Question

I recently installed a ring 2. After a couple of days it has stopped notifying my phone of doorbell rings and movement detection. When I empty my phones memory and cache and re-log on it works again for a couple of days. My phone is a Samsung galaxy 10+. Can anyone help please?

Caitlyn_Ring · Answer

Hi @ChrisR1. There may be some battery-saver settings in your phone that are preventing the notifications from coming through. I'd recommend checking out our Help Center Article [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices) regarding some troubleshooting steps for notifications on Android devices specifically. If the solutions in there are not helpful, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)