I have a ring video doorbell 2 with the top of the line Google mesh WiFi. Fast! I consistently have a RSSI on my door bell of -59. The video is fine but audio is choppy all the time. Some times I have no audio at all. I have the Google WiFi directly on the other side of the wall from the doorbell. Same result. I tried connecting to the chime pro, and even the 'guest network' on the Google WiFi. All same result. I am wondering if I got a defective doorbell somehow. I’ve tried taking the battery out and re-inserting it. It’s not my WiFi. I am certain of that. Someone please help!!

The reported signal strength on the Device Health page is a good metric to review if you're experiencing problems with connectivity or video and audio quality. We have information on how to improve the wifi signal here. Once you've ensured your Ring device has a strong and stable signal, you can reboot it using the reboot option on the Device Health page, which can resolve common issues. We have additional audio and video quality troubleshooting steps in this article as well. If you continue to experience issues with connectivity or quality, please follow up with our social support team @Ring on Facebook, X, or Instagram.

So just to clarify, you connected the Chime Pro to the mesh network and then your Ring device to the Chime Pro? And you're still having issues? If so, it might be time for a 3 way call with Ring & your router provider.

Ring Community

English (UK)

Help

Community Home