Ring app not connecting to phone data

Question

When away from home, and not able to connect to a wifi connection, the app will not connect to the phone's data.  The data is turned on, so that's not the problem.  What else should I try?

windracer · Answer

If you have an iPhone, you can control which apps are able to use cellular data under Settings  Cellular. Maybe that's toggled off for the Ring app?

Tom_Ring · Answer

Hi @Mummy. Are you using a VPN? If so, try disabling it to see if that corrects the issue. Also, what version of the Ring app are you using and what type of phone?