Ring Pro Goes Offline Every Night!

Question

I have a new Ring Pro Doorbell, a new Ring transformer, and a new Ring Pro Chime. Every night around 11:45pm or after my Ring Pro Doorbell goes offline !!!  Every night !!! I press the reconnect from my phone and nothing happens. I check the doorbell status  around 3:00am or 4:00am and its back online. It's offline for 3 to 4 hours every night!!!  It stays online all day.  All of my other devices: Ring Floodlight, the Echo and the Chime works fine and remain online. They never get offline. Just the Ring Doorbell Pro. I have called support and they just suggest the same thing,  reset my router when it's clearly not the router if all of the other devices I mention  are woking and never get offline. I see from reading in the Ring community and Amazon reviews  that there is a major problem with the  Ring Doorbell Pro going offline often.  Rebooting my router is not the solution.  Any suggestions for fixing my Ring Doorbell Pro that goes offline every night for 3 to 4 hours?

Caitlyn_Ring · Answer

Hi @user14868. If your Doorbell Pro is going offline every night around the same time, I'd recommend checking the settings on our router to see if there is anything that occurs around that time automatically. This could involve the firewall settings or be something like an automatic reset that may occur. Also make sure the [ports and protocols used by Ring devices](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) are open. You may need to reach out to your internet service provider for assistance with changing advanced settings on your router or network.

user_ab4dca · Answer

Hi, I was wondering if you managed to figure out what was wrong? I have the exact same issue but mines goes off from 8pm. My other ring (the one furthest away from the router) stays connected all night as dos everything else in it house. Thanks.