Gen2 Not finding new wifi

Question

I have done everything, my wifi has two connections, one for 5ghz and the other for 2.4ghz, I restarted my phone, the video doorbell and router many times and nothing worked. I turned off my phone data, I made my wifi 2.4ghz only, it doesn't even see my neighbors wifi which it has in the past. The app doesn't show any networks. Please help.

user69914 · Answer

I am having exactly the same issue. recently switched Internet provider, tried to connect to new router and doesn't show my network or any networks for that matter. All my cameras are down and doorbell the same. Please assist ASAP. There is not any issues with connectivity as I have several devices connected and working. Factory reset has been performed on all devices, cache cleared and app reinstalled. When using app, my WiFi is on then as soon as it prompts the 'select network for ring doorbell to use'  it goes off. All devices are connected on 2.4ghz

user70279 · Answer

I am having the same issue! Has anyone figured out a solution for this problem?