I am setting up a new 2nd gen ring video doorbell and set the doorbell ringer volume to zero in the ring app. This means when the doorbell is pressed the doorbell makes no sound. However when I then set up the ring skill on the alexa app (android) and turn on ring doorbell press announcements, this seems to override the doorbell volume in the ring app and the doorbell itself makes a noise when pressed. I want to have doorbell press announcements on but the ring doorbell itself to not make a noise. Anyone else had this issue and were able to fix it? I have tried replacing the doorbell, resetting the device and disabling/enabling the alexa ring skill. Thanks

Hi @ac2716. It sounds like you've done the basic troubleshooting that I would typically recommend. Since that has proved to be not helpful, I would reach out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

Hi, I have the same issue too! - Introducing the Echo Show as a chime/viewer means the doorbell itself (outside) does not reflect that of the setting applied (even mute). Upon disabling the Echo Show the slider responses as expected

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user_8d8000

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February 07, 2025

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