Size of junction box

Question

Ring customer service continues to advise customers that a 4 in. junction box will work with the 5 in. Ring outdoor spotlight camera, but there is no way, at least aesthetically speaking, that the 5 in. camera base will look good mounted over the 4 in junction box. This is because it is very obvious that is sticks out on all sides more than 1/4 in. I just cannot find a junction box larger than 4 inches that will match the circumference of the camera base. What is the solution?

Justin_Ring · Answer

Hi @cgmartine. This is the installation guide on installing the Hardwired Kit that can be used for the Spotlight Cams. There are no other alternatives. https://ring.com/support/articles/qd8bh/Hardwired-Kit-for-Cameras-Installation-Guide

cgmartine · Answer

If, as you state, the instructions state that it is for a 4 in. or 3.5 junction box, then how can it be reconciled with the fact that the diameter of the base of the Ring camera is 5.38? Obviously, if one is bigger than the other, it would be illogical that they would seamlessly fit together. The problem seems to be that the manufacturers of the junction boxes are measuring from the mounting tabs, which would lead one to believe that was the diameter of the junction box. I have now bought several junction boxes from different manufacturers and they all have the same issue.