Ring wall light solar not sending battery information

Question

Hello, I was charging my wall light solar from the wall VIA the included USB cable and when it got to 84% it stopped showing me battery information. The battery at the top right corner of the ring app that usually shows green/yellow/red is now just clear or white with a diagonal line through the middle. The device health information shows 84% but it is in red. I have since connected it VIA barrel plug to a 4watt solar pannel so it can get more sun as it is in a shaded area. The battery icon however is still white with the line through it and still says 84% in red. The light is functioning normally and still is connected to the bridge. It is sending motion alerts and is triggering when it gets dark enough so no issues there.

Tom_Ring · Answer

Hi @MarkKD. I've brought this to the attention of my team, and rest assured, they are looking into it. If you have any other questions in the meantime, don't hesitate to ask.

GBM · Answer

My just did the same thing this week. Once it got down below 80 percent charge the battery indicator showed back up but it doesn't seem to be charging well.