Solar charging in the northwest

Question

My solar panel isn’t connected and I’ve reconnected to the unit with no luck.  Any other tips?  I also live in Seattle and the panel faces north so wondering if the panel provids any charging value #solarcharging

Caitlyn_Ring · Answer

Hi @PSF. If the Solar Panel is receiving adequate sunlight and properly installed, it should say it is connected in the Ring App. Try disconnecting the Solar Panel, making sure there is no dirt or debris on it or your device, and reconnecting it. Make sure the Solar Panel is receiving direct sunlight and then check in the Ring App if it's showing as connected. If it's not, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a closer look and see what's going on with the Solar Panel for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

pdeethardt · Answer

If it's facing north you're most likely getting little to no direct sunlight, especially this time of the year. Is there any way you can relocate the panel to face south?