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Recent Solutions

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user_84edf0

Accepted Solution

Spotlight Cam Pro 2K fails WPA2-PSK with TP-Link EAP783 but works with WPA/AES and WPA2 on ASUS AP

troubleshooting

wireless-security-cameras

I have identified what appears to be a reproducible WPA2/RSN interoperability issue between a recently purchased Ring Spotlight Cam Pro and TP-Link Omada EAP783 access points. Ring device • Ring Spotlight Cam Pro Battery with 2K Video / Ring Vision • Amazon ASIN: B09DRX62ZV • Purchased new in 2026

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07-08-2026 20:49:37

user_bf314c

User Solution

Mounting plates for Ring Outdoor Cam Plus and Pro

installation

security-camera-mount

Does the Ring Outdoor Cam Pro use the same mounting plate as the Ring Outdoor Cam Plus? I am thinking of upgrading and would prefer not to drill new holes in the wall.

249

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14-05-2026 18:47:58

milescortez

Accepted Solution

HIstory Removed?

negative-feedback

After an AI/google search it appears the Ring INTENTIONALLY removed History from the web/desktop dashboard? This is terrible news. I’m very unhappy that the Event History / Timeline has been removed from the Ring website. I strongly prefer using a computer and do not want to be forced to use the p

194

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14-04-2026 13:19:05

Recent Discussions

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user_9a6b1a

Ring POE camera keep dropping offline and showing " This video is unavailable"

hardwired-security-cameras

connectivity

troubleshooting

I got 2 POE spotlight pro cameras and they started dropping offline after the recent firmware update. It will suddenly drop offline for a few minutes to an hour and show " This video is not available" when it happens. Is Ring aware of this issue and is there firmware fix soon? Or is there a way to r

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14-08-2026 03:46:31

user74856

Snooze cameras?

app-request

I used to be able to snooze the cameras, but now all I can do is snooze the alerts. How can I temporarily disable the cameras so I don’t get 100 videos while I’m working in the yard? if I disable the system, then I have to remember to turn it back on. Snoozing the cameras used to be a great feature!

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14-08-2026 02:37:16

user_b111ee

Ring Cam Light Daily Outages

hardwired-security-cameras

My ring camera light goes offline every day and we have to power cycle it to come back on. This never happened until we ordered another light and a doorbell. The timing is odd. We haven’t set the two new devices up yet but the errors say they are offline. Wondering if this is causing the problems —

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13-08-2026 12:38:29