Deleted shared user can still see video feed

Question

I have deleted a shared user from our ring device, but the individual is still able to see our video feed.  How am I am to remove the individual completely so they can no longer see anything off our ring device?  TIA

Tom_Ring · Answer

Hi @user23521. I would ensure that you have removed them using the correct procedure. Follow the steps on the steps listed in this Help Center article [here](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles) to removed a Shared User. Once a Shared User has been removed, they will no longer have access to your Ring Devices.