Notifications not showing recorded Event

Question

When I receive a notification on my phone (iPhone) for motion activity. When I click on the notification to see the recorded event, it instead takes me to the live view. I then have to close the live view and manually select the event from the timeline. Is this how it’s supposed to work? I would have thought clicking on the notification would take you to the recording of the event that you were notified about?

Justin_Ring · Answer

Hi @Mario94. When you press on a notification from a past event, it should take you to the recording for you to view. If not, make sure your Ring app is up-to-date with the latest update available. If it is up-to-date, try uninstalling and reinstalling the Ring app to see if it helps. Before removing the Ring app, make sure your [phone is compatible with the latest version of the app](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App), or else you will not be able to install the app again. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.