Sudden change in how Ring opens on my phone

Question

My Ring app used to open to my dashboard, on my Samsung phone. Now, I get the Ring login page. My Ring doorbell  is registered to my husband and it's inconvenient to login each time I want to check it.

Tom_Ring · Answer

Hi @user34206. What OS is installed on your Samsung and what version of the Ring app is installed? Are you a [Shared User](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles) for this device? Have you ensured that app permissions are enabled? This information will give us better insight into your concern.

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