I have just taken it out of the box and it's attached to the mounting bracket already, took out the security screws but neither my son nor I can separate them, does anybody have any tips that could help me please

Hey @robamo. If you're not able to remove the mounting bracket on the back of the Doorbell, I'd recommend reaching out to our support team at one of the numbers available here. They'll be able to walk you through getting your Doorbell set up and ensure everything is working properly. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/XXXX) to see how to contact support. :)

Hey @Christy88. Would you be able to share a picture of your Doorbell and the mounting bracket you're attempting to remove? Removing the security screw from the bottom of the Doorbell allows you to take the faceplate off the front of the Doorbell. Once I have a picture of what you're seeing, I can better offer some guidance! :)

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November 06, 2022

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