Changed phone number, can't access account - Help

Question

Hi, I have changed my phone number and can't access my ring doorbell account now due to 2 step verification. I have my email and password but can't change my phone number on my account to new number, as the two step is sending text to my old number 😂. I had set up the ring doorbell over a year ago and left it in the box, only now looking to install it. Any help how to reset? Thanks

Caitlyn_Ring · Answer

Hi @user_3133b9. Are you logged into your Ring account on a different phone or tablet, or on Ring.com? If you are, you can update your phone number from there. Otherwise, you can contact our support team to see what options are available. Our support team can be reached @Ring on Facebook, X, or Instagram.