Chime Pro 2nd Gen stuck on update routine. It logs on tp wifi ok but then starts flashing blue/green and app says it is updating and could take up to 15 minutes. I've left it for 2 hours and it still says updating. I've tried holding reset button 5/10/20/30 seconds and nothing changes, it still flashes blue/green. I've tried to set it up at a friends house on a totally different network where it connects to thier wifi ok but then goes in to same update mode and stays there. Any ideas what I can do to get it back to normal operating mode??

Hi @PeteCarpet. It shouldn't take that long for your Chime Pro to complete an update. Resetting the Chime Pro is a troubleshooting step I would have recommended in this situation. One other thing you can check is if the [ports and protocols used by Ring device](https://support.ring.com/hc/en-us/articles/205385394-Protocols-and-Ports-Used-by-Ring-Devices)s are open on your wifi network. If this issue persists, I'd suggest following up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can look into this more closely.

Was that resolved?? I’m having the same issue. Have waited for over 24hrs in the blue/green update light

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efraimjb

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February 23, 2021

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