Replacing my doorbell, Protect Basic plan

Question

My original Ring doorbell has some issues so I have bought a newer replacement. How can I remove the old doorbell and add the new doorbell to my Protect Basic plan?

Tom_Ring · Answer

Hi @PeterHUK. You'll find information on removing the Ring device [here](https://support.ring.com/hc/en-us/articles/4402853726356-Deactivating-a-Ring-Doorbell-or-Security-Camera-). For your Ring Protect Plan, you can manage that on Ring.com. You'll cancel your old plan and subscribe to a new one. You will receive a prorated refund based on the amount of time used.