I had a package delivered today but the actual delivery was not captured on video. The delivery person had to have been recorded as they dropped the package off right in front of the camera. There is a motion recording sometime before the delivery and some time after. I know it records when someone is at the door because it records my family everytime we go in or out. Why would it be missing recordings?

If you feel that your Ring Doorbell has missed or is not picking up motion events, there could be a few different reasons why, including your motion settings or your Doorbell's placement. Review our guide on optimizing motion detection in your Ring Doorbell here. This guide will cover how to adjust your motion settings, as well as what proper placement looks like for your Doorbell to ensure optimal motion detection. In addition to that, please check that you do not have motion detection disabled within the Modes settings. If motion detection is disabled in Disarmed Mode, and you swap your system to Disarmed, your Ring Doorbell will not detect and record motion. Lastly, verify that your Doorbell has a strong internet connection, otherwise it may not be able to properly detect and record motion. If you still have concerns about missed motion events after reviewing our guide, you can follow up with our support team for further one-on-one assistance. You can reach our social support team by sending a private message @Ring on Facebook, X, or Instagram.

Ring Community

Nederlands

Help

Startpagina Community

Categorieën

Discussies

Registreren

J

jnicewan

Toegevoegd

February 08, 2021

Jouw statistieken

jnicewan's Badges

(Alle bekijken)

Geen badges gevonden

jnicewan Activiteit

Privacy Licenties Servicevoorwaarden