Is this a bug need help with setup

Question

So I recently bought a new ring device and began to set it up but once i did it said it was alrwady registered to someone and no has ever used it its brand new can i please have some help

Caitlyn_Ring · Answer

Hi @Paolus. You can find more information on device ownership and what to do in our Community Post [here](https://community.ring.com/t/device-registered-to-someone-else-message-during-setup/134342). As @SolarEclipse mentioned, you may need to contact our [support team](https://support.ring.com/hc/en-us/articles/213608406) for further assistance if you aren't able to get your Ring Doorbell setup.

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