Neighbors shows location B when location A is selected in App

Question

I have a Ring video doorbell at 'Location A', I recently installed a Ring video doorbell for my mom at 'Location B' using 2 separate accounts. From her account I sent a share request to my email address, clicked on the link, and now I have access to her video doorbell. At the top of my phone, I see both locations now and select which camera to view and change options on. However on my phone, at the top of the screen I will select 'Location A', my camera, then click the Neighbors button. I get my Mom's feed at 'Location B' so cant see any of my 'Location A' events. Only hers. And cant seem to change it. No matter what menu I go to, everything shows 'Location A' up until I select the Neighbors settings, that shows me 'Location B' info. If I click Change, it tells me to go to the menu, select the location to change it, but that takes me back to the same 'Location B' settings I cant change. If I choose her 'Location B' at top of screen, then go into the settings, I see her settings and cant change it.

Caitlyn_Ring · Answer

Hi @RustyJones. Thanks for going into detail to explain what you're seeing on your end. This shouldn't be happening, so I'd recommend uninstalling the Ring App, restarting your phone, and reinstalling the Ring App. If that doesn't do the trick, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a deeper look at this. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

RustyJones · Answer

I think the problem is the Neighbors option is disabled on the website. If I turn it on, it does turn on, but them immediately turns itself back off again. So I don't see it on the phone.    ![Neighbors setting|690x267](upload://hs1YUzVjy4x9t7zNM3d8zzPQ8R7.jpeg)