Ring Security Cameras

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U
Bad Ring Spotlight Camera Plus Power Cable
troubleshooting
power-issue
wiring

I own 3 Ring Spotlight Camera plus models. Two of them have worked flawlessly for close to a year now. I bought a 3rd one on September 11th of this year and it worked for a week before the power cable stopped working. I know the power cable is defective since I own 2 other cameras and have swapped the “bad” and “good” cables around, producing a consistently dead camera with the bad cable. I’d like to warranty or have a replacement sent for the bad camera so that I can run all 3 of the cameras I purchased. I no longer have the need packaging for the “bad” camera because I disposed of it after purchase (I had 2 working cameras already so no reason to suspect I’d have a dud on the 3rd one). What are my options? I don’t want to pay another $40 for a replacement power cable for something that worked for maybe a week. 

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09-11-2025 16:48:28

Responses (1)

  • J

    Hi @user_a2df44. I recommend reaching out to our support team on Facebook or X by sending a PM to @Ring for further assistance with your concern. You can also give our support team a call using one of the numbers available here.

    0

    10-11-2025 18:16:53

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