Hello,

I'm here about a problem that thousands of people are also experiencing. The Ring camera live view doesn't work when you're on a mobile network and have dual SIM.

I've been investigating what this could be. It's most likely related to VOLTE, but since many providers no longer allow this to be turned off due to the disabling of the 3G network, there's no solution for the user. The problem is definitely with the Ring app.

Many people are also experiencing this, and I've been seeing threads with the exact same issue since 2022. The problem is that I don't see Ring/Amazon resolving or acknowledging this problem.

What do I want to achieve?A working Ring app, even when using mobile data.

Dear Ring/Amazon, when will you resolve this problem?

Other threads:https://community-ring.sprinklr.com/conversations/ring-video-doorbell/live-view-not-working-with-dual-sim/65803dce51f6e6fe78255f4c?commentId=65803ffc51f6e6fe78432efa&replyId=658040fe51f6e6fe78537225

https://community.kpn.com/mobiel-15/ring-deurbel-met-2-simkaarten-geeft-buitenshuis-geen-meldingen-639967

https://community-ring.sprinklr.com/conversations/ring-app/slow-connection-when-using-iphone-with-two-esim-numbers/6580442151f6e6fe787d286e

https://community-ring.sprinklr.com/en_GB/conversations/ringapp/ring-app-live-view-doesnt-work-with-dual-sim-iphones/66773145dde3fa7858472663?lang=undefined

https://forums.macrumors.com/threads/ring-doorbell-and-dual-sim.2366236/

https://www.reddit.com/r/Ring/comments/140m8ft/dual_sim_live_view_issue/

https://community-ring.sprinklr.com/conversations/ring-app/dual-sim-live-view-problem/6580445151f6e6fe787f9576?commentId=6580445c51f6e6fe7880404f&lang=en