Shipping Status

Question

I placed a large order through ring.com and received an email that the order was received.  After nearly two weeks with no updates either through email or through my account, I contacted Ring Chat for help.  I learned that my package was due for delivery today and tomorrow.  While I am pleased that I will receive the package, I am frustrated that there was no automated update either by email, text, or even on my account.  Virtually all online order platforms provide updates.

Caitlyn_Ring · Answer

If you ordered from Ring.com, you should be able to check the current order status by logging into your account. Additionally, you should receive shipping notifications by email. We have more information about order status here: https://ring.com/support/articles/8bt8b/managing-ringcom-orders. If you have any other questions about your order, please contact our support team directly @Ring on Facebook, X, or Instagram

user_0cab0c · Answer

Same.. I placed a pretty simple order for 6 sensors and 2 outdoor sensors over a week ago.  Still says 'processing' - No option to cancel the order either so I can go look on Amazon or elsewhere either.. Ring needs to do better.

user_8fa19d Distintivi (1)