Plan saying inactive & not recording

Question

**So I **jus took a look at my ring and it’s saying inactive and not recording so obviously I thought I had to resubscribe which I did for a year and the money was took out my account help someone :pleading_face:****

Justin_Ring · Answer

Hi @user44483. Since the Ring Community is a public forum, Ring Protect Plan issues cannot be handled here. The next best step to take would be to reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.