Ring alarm and alexa

Question

My Ring Alarm has stopped working with all my Alexa devices in the last few days. If I go into the Alexa app, it says 'security sounds on Echo not reachable,' and if I tap that, it says Ring is unreachable, but all my cameras and everything still work, just the Ring Alarm with Alexa. I have run through every troubleshooting scenario available, and still nothing works. Has something changed with the skill, or is it a bug in Ring?

Justin_Ring · Answer

Hi @user_47755e. I would suggest trying the steps mentioned in this Help Center article to see if it helps. https://ring.com/gb/en/support/articles/jrn1d/Fixing-Ring-Alexa-Skill-Issues-in-the-Alexa-App. If you have tried these steps and are still having the same concern, give our support team a call for further assistance. https://ring.com/support/contact-us/call?hasLangChanged=true

user_338d2b · Answer

Ive had the same issue.  The alexa skill for ring is no longer in the alexa app so it cannot be controlled.  alexa did say that alexa plus is not able to work with ring yet, but even changing back it still didnt work.  turns out ring isnt the only one.  google home and a few other main skills are no longer in the app, making half the smart home unable to be used with alexa

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